Broken Spring Replacement
Customer Issue: One of Mrs. Omin’s relatives noticed a frayed tangle in her left extension spring. On further inspection, the right was also about to give out.
Our Solution: After locking the door in its open position with the extension springs relaxed, we slowly released the remaining tension before unhooking the springs and cables. We took off the old springs, cleaned, scraped, and oiled the cables, and then put on the new pair. Testing found no complications with the new spring pair.
Garage Door Off Track
Customer Issue: The customer found that her garage door seemed to be stuck in place and didn’t want to move, so she reached out to have us look at it.
Our Solution: Our professional looked over the garage door’s system and found that the problem was that the door had come off of the track in a certain area. The door was clamped into place and disconnected from the opener for safety so that our expert could open the track and put the rollers back into their proper spot.
Customer Issue: Our customer wanted to upgrade their opener to something quieter.
Our Solution: Working with the customer, our experts assisted him in deciding on a Genie Model 4024 due to it being able to lift garage doors quickly but quietly as well. The original opener was carefully removed so this new one could be installed right away.
Customer Issue: Damaged panels.
Our Solution: Upon examining the door we determined that two panels should be replaced. We carefully removed the damaged sections and using special tools and replaced them with matching units that we were able to obtain from the door's original manufacturer.
Customer Issue: Door wouldn't close.
Our Solution: Our team checked for possible causes and determined that there was a problem with the alignment of the safety sensors. We gently cleaned both sensors and then, using a laser lever, carefully moved them around until they were at the same angle and at perfect alignment.
Customer Issue: Worn out rollers.
Our Solution: Our technicians disconnected the power from the opener and carefully, following strict safety procedures, removed the old rollers and replaced them with upgraded steel ones with ball bearings that should be able to last for a long time with proper maintenance.